Microsoft dynamics CRM is an essential part of your business December 18, 2008
Posted by gag in Uncategorized.add a comment
Microsoft Dynamics CRM is a tool most companies should use to improve customer relations. Here’s why.
First some background: Microsoft Dynamics CRM is a package of tools created to help businesses find customers and develop relationships with them in order to increase profits.
Customer relationship management software collects customer information in a central spot for easy access companywide. New information is instantly shared so all departments are working with the same information.
According to Microsoft’s website, Microsoft Dynamics CRM has five core modules that can be customized for each company’s specific needs:
CRM for sales fuels the productivity of sales representatives, improving results.
CRM for marketing helps to optimize a company’s marketing mix by analyzing customer information.
CRM Customer Service helps employees use each transaction to create meaningful relationships with each customer.
CRM Analytics uses company information to help make the best decisions.
CRM Workflow automates repetitive tasks and optimizes business processes.
To find out more about Microsoft Dynamics CRM functionalities and add-ons you can visit www.gagtechnologies.com
G.A.G. Technologies announces its expertise integrating Microsoft Dynamics CRM and AVAYA IP phones October 16, 2008
Posted by gag in Microsoft Dynamics CRM, Uncategorized.add a comment
G.A.G. Technologies is excited to announce a new concept currently being worked on. We have taken some of the technology from AVAYA’s IP telephony and Microsoft Dynamics CRM, and have integrated an innovative solution for customer service.
With this new integration, companies will now be able to update and access their customer’s database via AVAYA’s caller ID technology. When a customer calls, if the caller is an existing customer, our solution will pull up that customer’s information. If the caller is a new customer, then a window will open up prompting customer service to add this caller to the database. With this technology, your company can make its customer service more efficient. Call 877-424-1565 for more information.
To learn more go to www.gagtechnologies.com
