Microsoft dynamics CRM is an essential part of your business December 18, 2008
Posted by gag in Uncategorized.add a comment
Microsoft Dynamics CRM is a tool most companies should use to improve customer relations. Here’s why.
First some background: Microsoft Dynamics CRM is a package of tools created to help businesses find customers and develop relationships with them in order to increase profits.
Customer relationship management software collects customer information in a central spot for easy access companywide. New information is instantly shared so all departments are working with the same information.
According to Microsoft’s website, Microsoft Dynamics CRM has five core modules that can be customized for each company’s specific needs:
CRM for sales fuels the productivity of sales representatives, improving results.
CRM for marketing helps to optimize a company’s marketing mix by analyzing customer information.
CRM Customer Service helps employees use each transaction to create meaningful relationships with each customer.
CRM Analytics uses company information to help make the best decisions.
CRM Workflow automates repetitive tasks and optimizes business processes.
To find out more about Microsoft Dynamics CRM functionalities and add-ons you can visit www.gagtechnologies.com
What is an ERP System? December 2, 2008
Posted by gag in Microsoft Dynamics GP.add a comment
Enterprise resource planning (ERP) is the name given to the planning of acquisition, control and movement of a company’s resources. These resources can include customers, products, employees and even projects. Traditionally, resource planning and management was a time-consuming and costly part of running a company, but with the computerization and technological advancement of recent years it no longer has to be this way thanks to modern ERP systems.
An ERP system is basically a collection of software that can automate and control many, if not all, of a company’s resource management tasks. This could include a warehouse management system (WMS) for example, that can monitor the stock levels of materials and products in a company’s warehouses. Such a system might include a barcode scanner for adding products to the database, and a simple system for updating the counts. A warehouse management system may even be able to automatically generate orders based on the current levels of stock and produce reports detailing in a concise manner the movement of stock into and out of the warehouse.
For more information about the integration between ERP Systems and Warehouse Management Systems visit www.gagtechnologies.com
